BayOps Refund Policy

Effective date: [DATE YOU PUBLISH]

BayOps sells one thing: a personalized shop audit report and 60-day plan, generated from your own answers and delivered by email and permanent link, for a one-time payment of $49.

Because the report is a digital product built specifically from your inputs and delivered in full immediately, our refund terms are simple and delivery-based:

When you get a refund

You are entitled to a full refund if:

• Your report fails to generate. If our system cannot produce your report, we refund you automatically — you don't need to ask.
• Your report is not delivered within 24 hours of purchase. Reports typically arrive within minutes. If 24 hours pass and your report link is not working and no report email has arrived (check spam — and check that the delivery address on your confirmation page is correct), contact us and we'll refund you in full.

When we don't refund

Once your report has been generated and delivered — meaning the report email was sent to the address you provided, or your permanent report link is live — the purchase is complete and is not refundable. The report is a custom digital good produced from your answers; delivery is fulfillment.

If something in your report looks wrong — a number that doesn't match what you typed, a section that didn't render — contact us. We'll fix or regenerate it. Errors in the report get corrected; they are covered by making the product right, not by refund.

How refunds are processed

Payments are handled by Paddle, our merchant of record. Qualifying refunds are issued through Paddle back to your original payment method, typically within 5–10 business days. Nothing in this policy limits any rights you have under Paddle's buyer terms or under applicable consumer law in your jurisdiction.

Contact

Delivery problems or refund requests:

support@bayops.io — include the email address you used at checkout so we can locate your order.

BayOps · bayops.io