A full-shop check across 6 areas — front office, appointments & phones, selling the work, visibility, your team, and your numbers. You'll get a grade for every area, the hours per week you can take back, and a dollar estimate of the revenue you can recover — all computed from numbers you type yourself. And for every problem it finds, the exact fix: word-for-word scripts, checklists, and a 60-day order of operations.
Six areas, the same way you'd work a car: check every system, grade it, fix the worst first. Money you never collected doesn't show on your P&L — and hours that follow you home don't show anywhere.
How estimates get written, how long paperwork runs after close, and how many websites one parts order takes.
No-shows nobody reminded, calls hitting voicemail while hands are dirty, and whether anyone reminds customers before they come in.
How customers see recommended work, where your labor-hours numbers come from, and whether every job pays what the book says.
Your Google presence and whether the shop's work is earning the reviews it deserves — or the shop down the road is.
How often work stops to route through you — and the week-off test: does the shop run, limp, or stop without you?
Whether you know last month's margins cold, and what your software stack really totals per month.
Diagnosis without a fix is just bad news. The paid plan pairs each problem with the exact action — the script, the checklist, the sequence — so Monday morning you know precisely what to do first.
The word-for-word confirmation text sequence (copy, paste, send) + a same-day fill list so an empty slot never stays empty. Running by day 5.
The quoting checklist that ends donated hours: the book says 3.2, you bill 3.2. One page, taped next to the counter.
The Front Office Reset: a step-by-step 20-day sequence to kill double entry — in the order that doesn't break your shop while you switch.
The 2-line review ask that customers actually act on, QR counter cards, and response templates — your rating catches up to your work.
No estimates pulled from thin air — every figure in your result is computed from a number you typed, against stated benchmarks.
Your shop's setup — bays, techs, cars — then how it actually runs: estimates, no-shows, phones, quoting, reviews, your books. Things you already know.
A letter grade for each of the 6 areas, reclaimable hours valued at your own rate card, and money leaks computed from your own counts.
Not advice — actions. Day-by-day for 60 days: which fix first, the exact script or checklist for each, and a 15-min weekly tracker to keep it moving.
The diagnostic showed we were bleeding ~$5,200/mo by ignoring declined DVIs. We used the SMS follow-up templates on Tuesday, and by Friday we recovered $1,100 in brake ROs that almost walked away. Total game changer.
Our service writers lacked a process for following up on pending estimates. This blueprint gave us a script that doesn't sound pushy, and our Average Repair Order (ARO) jumped $145 in three weeks. Best $49 spent.
Agencies tried selling me $2k/mo ads for 'more cars in bays,' but this report proved our issue was internal revenue leaks. Fixing our estimate approval workflow added more net profit than any ad campaign ever did.
The diagnostic showed we were charging $20/hr below our zip code average. We adjusted our door rate in Mitchell 1 using their transition script with zero customer pushback and an instant bump to our margins.
We jumped from 4.1 to 4.8 stars on Google in 45 days. Automating review asks natively without another monthly software subscription doubled our local Map Pack calls over the franchise shop down the road.
I expected generic advice, but the diagnostic hit our exact bottlenecks. Implementing the canned job templates at the front desk completely streamlined our quoting. If you aren't tracking your monthly leak number, you're flying blind.
We had no system for 30k/60k maintenance reminders. The 60-day blueprint laid out a simple 3-part SMS sequence. Our first batch filled 12 open bay slots next week that would have sat empty.
I ran metrics for both my locations. The report caught low ARO in one shop and poor retention in the other. The modular layout made it effortless to hand specific action plans to each store manager.
The script for presenting recommended vs. safety mandatory work transformed our phone calls. Customers feel educated instead of sold to, and our estimate approval rate jumped from 38% to 61% in under a month.
Night and day difference in our shop. You don't need an expensive consultant to fix basic operational leaks—just follow the step-by-step checklist in this blueprint. It cuts through clutter and tells you exactly what to fix.
The diagnostic showed we were bleeding ~$5,200/mo by ignoring declined DVIs. We used the SMS follow-up templates on Tuesday, and by Friday we recovered $1,100 in brake ROs that almost walked away. Total game changer.
Our service writers lacked a process for following up on pending estimates. This blueprint gave us a script that doesn't sound pushy, and our Average Repair Order (ARO) jumped $145 in three weeks. Best $49 spent.
Agencies tried selling me $2k/mo ads for 'more cars in bays,' but this report proved our issue was internal revenue leaks. Fixing our estimate approval workflow added more net profit than any ad campaign ever did.
The diagnostic showed we were charging $20/hr below our zip code average. We adjusted our door rate in Mitchell 1 using their transition script with zero customer pushback and an instant bump to our margins.
We jumped from 4.1 to 4.8 stars on Google in 45 days. Automating review asks natively without another monthly software subscription doubled our local Map Pack calls over the franchise shop down the road.
I expected generic advice, but the diagnostic hit our exact bottlenecks. Implementing the canned job templates at the front desk completely streamlined our quoting. If you aren't tracking your monthly leak number, you're flying blind.
We had no system for 30k/60k maintenance reminders. The 60-day blueprint laid out a simple 3-part SMS sequence. Our first batch filled 12 open bay slots next week that would have sat empty.
I ran metrics for both my locations. The report caught low ARO in one shop and poor retention in the other. The modular layout made it effortless to hand specific action plans to each store manager.
The script for presenting recommended vs. safety mandatory work transformed our phone calls. Customers feel educated instead of sold to, and our estimate approval rate jumped from 38% to 61% in under a month.
Night and day difference in our shop. You don't need an expensive consultant to fix basic operational leaks—just follow the step-by-step checklist in this blueprint. It cuts through clutter and tells you exactly what to fix.
4 minutes. Your numbers. Grades and totals free — no login.